At ZFS Modesty, we aim to make the cancellation and refund process as simple and transparent as possible.
Order Cancellation
- If you wish to cancel your order, please contact us as soon as possible after placing the order.
- Cancellation requests may not be accepted once the order has been processed, packed, or dispatched.
- For Cash on Delivery orders, cancellation before dispatch is subject to confirmation by our customer support team.
Refund Eligibility
Refunds may be issued in circumstances including:
- Approved return where a refund has been authorized
- Product unavailable after a prepaid order has been placed
- Duplicate payment
- Incorrect payment amount
- Confirmed error attributable to ZFS Modesty
Refunds are not automatically issued for change of mind, incorrect size selection, or refusal of a correctly delivered Cash on Delivery parcel unless specifically approved under our policy.
Refund Processing
- Once an approved returned item has been received and inspected, our team will process the eligible refund.
- Refund processing time may depend on the payment method and financial institution.
Original Payment Method
Where possible, approved refunds for prepaid orders will be issued through the original payment method.
Shipping Charges
Original shipping charges are generally non-refundable unless the return is the result o