We aim to make your ZFS Modesty shopping experience smooth from checkout to delivery.
Order Processing
Orders are generally processed after confirmation. Our customer support team may contact you by phone, WhatsApp, or SMS to verify your order, particularly for Cash on Delivery orders.
Orders may require additional processing time during:
- Sales
- New collection launches
- Eid
- Public holidays
- High-volume shopping periods
Delivery Time
Lahore: 4–6 working days
Other Cities / Nationwide: 4–8 working days
Delivery timelines are estimates and may vary depending on courier operations, weather, public holidays, peak seasons, or unforeseen circumstances.
Delivery Areas
We currently offer delivery across Pakistan through our courier partners.
Remote areas may require additional delivery time.
Delivery Charges
Applicable delivery charges will be displayed during checkout or communicated before order confirmation.
Any free-shipping promotion will be subject to the terms of that particular offer.
Order Tracking
Once your order has been dispatched, tracking information may be shared with you through SMS, WhatsApp, email, or another available communication channel.
Delayed Orders
If your order exceeds the estimated delivery timeframe, please contact our customer support team so we can check the shipment status with the courier.
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address and active contact number.
If an order is delayed, returned, or cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery charges may apply.
Refused Deliveries
If a customer refuses a Cash on Delivery parcel without a valid reason, ZFS Modesty reserves the right to restrict or decline future Cash on Delivery orders.